The nitty gritty…

You have been informed that a variation of colour and form can be expected.
We cannot assume liability for any damages to your flowers before their delivery to us.
Unless otherwise requested, some damaged flowers may be replaced. The added cost of replacement flowers may be charged to you at our discretion. We will advise you before replacing flowers at your cost.
You agree to allow our designers to create your keepsake using their best judgment and discretion based on your selections of frame size, mat board colour, etc. The design will vary with the uniqueness of each bouquet.
You understand that every component is hand-made and customized to your requirements. As a result, there can be minor imperfections. If we agree to minimize imperfections or undertake any repairs, you are responsible for returning and picking up your item.
Once your keepsake has been completed, any changes or alterations you may desire will be charged to you, including the cost of materials, labour and shipping.
Framed Wedding Flowers or its agents will not be held responsible for any loss outside of its control, including loss by fire, theft, flood, electrical failure or any like event. Framed Wedding Flowers will, at its cost, replace any damaged or lost flowers resulting other than such event and will pay for all reasonable costs associated with the replacement of items provided by you.
Framed Wedding Flowers guarantee your keepsake for two years against insect damage.
To minimize harm, your display must be kept from direct light, extreme heat, cold, and moisture.
There is a natural aging to all preserved flowers; over time, they will become more subdued and antique-like.
In the event of a repair or warranty claim, you are responsible for the return and pick up of the item.
You understand that your finished item contains fragile, naturally formed material that occasionally may have small pieces dislodged. Please ensure you handle your keepsake carefully to avoid damage to your display.
Where flowers and foliage are supplied to us, preserved or dried, we will do our best to ensure their durability. However, we do not know how these have been treated and, as a result, cannot guarantee their longevity.
Framed Wedding Flowers reserves the right to take and use photos of your completed item(s) for marketing and promotional purposes, including posting to social media.

Accessories

Accessories or photographs to be included in the keepsake must be received within four weeks of choosing your display. If these items are not supplied within four weeks of choosing, your display work on your item will cease, and storage fees will commence.
Engraving/plaque inscription and fonts must be finalized when choosing your display.

Payments

All instalments are non-refundable. Your payment schedule will be as follows:

Before the delivery of your flowers, your first instalment of $440 per bouquet is due.
Eight weeks after receiving your flowers, a second instalment of $440 is due.
Fourteen weeks after receiving your flowers, a third instalment of 50% of your balance is due.
On your completion date, your final instalment is due.

If payment is not made by the due date, work on your item will cease, and storage fees will commence.
You agree to pay all legal costs associated with recovering any unpaid amounts.

Collection

When you have chosen your final design, a completion date will be provided, by which time your final instalment will be due and your display will be ready to be picked up or delivered.
All completed items must be collected within 30 days of notification. After the 30 days notice has expired, our standard storage fees will apply. If uncollected within 90 days, they may be disposed of under the Uncollected Goods Act 1995.

Storage

If we need to store your goods at any point, they will be subject to a storage fee of $11.00 per display per week.